PrestaHeroes provides practical eCommerce support through email and your own Monday.com board. Once onboarded, you can track work, send requests, upload screenshots, review progress, and stay connected from desktop or mobile.
We help onboard you into a transparent workflow so support requests do not disappear into email threads or scattered messages.
Rather than asking you to choose a package before we understand your shop, we begin with a simple support conversation. Tell us what platform you use, what is frustrating you, what needs fixing, and whether you want ongoing support. From there, we can create your Monday.com board, invite you in, and build a practical support workflow around your actual needs.
eCommerce support should not be confusing. You should know where to send requests, where to see progress, what is waiting for approval, and what has been completed. We combine email access with Monday.com transparency so you have a cleaner way to work with us.
Email remains simple and fast for opening a support request, describing a problem, forwarding screenshots, or asking for help when something feels wrong in the shop.
Your board becomes the organized support space for tasks, priorities, files, screenshots, notes, credentials, approvals, and visible progress.
Download the Monday.com app and stay connected from your phone. Check updates, add notes, answer questions, or approve work while away from your desk.
PrestaShop is our core strength, but we support the wider eCommerce stack: storefront, checkout, hosting, modules, performance, security, catalog structure, migrations, feeds, and the customer experience.
Front-office bugs, back-office errors, module conflicts, layout issues, email problems, checkout friction, broken features, and everyday troubleshooting.
PHP, MySQL, hosting, caching, image weight, JavaScript, CSS, above-the-fold experience, and practical Core Web Vitals improvements.
Navigation, filtering, product-list shopping, category layout, checkout confidence, conversion-focused improvements, and cleaner buying paths.
Installations, configuration, compatibility checks, troubleshooting, styling fixes, module replacement planning, and safer update workflows.
Suspicious traffic review, server-log analysis, bot blocking, staging safety, backups, hardening, and practical protection for older or exposed shops.
Hosting review, staging copies, server moves, platform migration planning, catalog cleanup, technical handoff, and safer launch workflows.
The first goal is not to sell you a package. The first goal is to understand your shop and create a support workflow that makes sense.
Tell us about your shop, your platform, your current issues, and what kind of support you need.
Fred reviews the situation and helps identify the right support path, priorities, and first steps.
We can create a Monday.com board, invite you in, and organize support requests into clear tasks.
You can follow progress by email, desktop, or the Monday.com mobile app from anywhere.
You are not just asking for random technical help. You are getting access to practical eCommerce experience from people who understand how technical decisions affect real customers, real orders, and real shop owners.
A checkout issue may be a module conflict. A speed problem may be hosting, theme, JavaScript, images, or database configuration. A catalog issue may be hurting both shoppers and search engines. We look for the real cause instead of patching symptoms.
Email is convenient, but email alone can become messy. Your Monday.com board gives both sides a shared view of tasks, priorities, files, questions, approvals, and completed work.
Contact PrestaHeroes and tell us what is happening with your shop. Fred can review your needs, recommend the best support path, and help onboard you into a clear Monday.com workflow.